Smarter Repair

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Secure Access for JLR Retailers & Employees

Welcome to the new secure service for Authorised JLR users.
To maintain the highest standards of security, all users must authenticate using Two-Factor Authentication (2FA) before accessing the platform.

Independent Operators

For Independent Operators registered with TOPIx.
Two-Factor Authentication (2FA) coming soon.

Register with TOPIx

Welcome to TOPIx. Registered users are able to purchase subscriptions for technical information such as Workshop Manuals, Electrical Diagrams, Technical Bulletins, and Diagnostic Release Notes. If you are an existing user please select login.

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Please note that owner's information for all vehicles is available to view free of charge on the Jaguar Owner Handbook and Land Rover Owner Handbook websites.

Customer search for outstanding service campaigns

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TOPIx New Feature Training Videos

<p>Please find below the links to training videos showcasing the new TOPIx features &ndash;</p> <p><b><b>Seamless Account Switching</b></b></p> <p>Allows users to switch between authorised TOPIx accounts directly within the application, eliminating the need to log out, re-enter credentials, navigate external authentication portals, or restart their session.</p> <p><a href="https://content.lms.jlrexcellence.com/Public/Videos/cf6b603a-b0b0-4e7f-b68a-ac075d2a0076.mp4">Seamless Account Switching</a></p> <p>&nbsp;</p> <p><b><b>Feedback In-Tray in Technical Support</b></b></p> <p>To create a more streamlined support experience, <b><b>Feedback is moving into Technical Support</b></b>, providing users with a single, centralised location to submit, track, and manage all interactions with JLR within TOPIx.</p> <p><a href="https://content.lms.jlrexcellence.com/Public/Videos/9d1ca38d-7767-4df5-a82d-b1b4c82f8c86.mp4">Feedback In-tray in Technical Support</a></p> <p>&nbsp;</p> <p><b><b>Retailer workflow metrics&nbsp;</b></b>&nbsp;</p> <p>New Technician Analysis dashboards provide detailed visibility of technician activity and performance, enabling retailers and NSCs to compare workload, workflow types, connection rates, guidance trust rates, and diagnostic test usage across individual technicians, retailers, markets, and global benchmarks.</p> <p><a href="https://content.lms.jlrexcellence.com/Public/Videos/e33af8c1-4451-4f9d-88f6-ae5fb50227c6.mp4">Retailer workflow metrics</a></p> <p>&nbsp;</p> <p><b><b>New Technical Assistance (TA) process &ndash; How the Process Works&nbsp;</b></b></p> <p>JLR is evolving the Technical Assistance (TA) process to improve Right First-Time, on-time repairs, and the overall customer experience. TA is now being integrated with TOPIx Workflow (Vehicles post‑17MY). This will introduce a new terminology that aligns with the New Way of Working.</p> <p><a href="https://topix.jlrext.com/topix/content/document/view?id=1856177&amp;groupId=1584">Introduction to the New Technical Assist (TA) Process</a></p> <p><a href="https://topix.jlrext.com/topix/content/document/view?id=1821526&amp;groupId=5332">Technical Support User Guide</a></p> <p>&nbsp;</p> <p>Click on the link below to read about other new features coming soon&hellip;.</p> <p><a href="https://topix.jlrext.com/topix/content/document/view?id=1725736&amp;groupId=4330#G4844772!G4844771!0!2">Link to new features coming soon</a></p> <p>&nbsp;</p>